Shipping And Handling
UK DELIVERY RATE
For our purposes, the UK includes England (inc. Highlands and Islands), Northern Ireland, Scotland, Wales, the Channel Islands and all BFPO addresses.
Delivery to customers in the UK is free for orders over £45 excluding VAT - i.e. the net amount of the order is over £45 before VAT has been added (VAT will apply to non-book items such as games, DVDs and CDs). For orders of £45 or less (excluding VAT), we charge £3.50 per order. The VAT rate for delivery charges is calculated in proportion to the VAT on the goods supplied.
INTERNATIONAL DELIVERY RATES
If you are ordering from outside the UK delivery costs are dependent on the size and weight of the parcel and the country it is being delivered to. Please contact us for a shipping quotation prior to placing your order.
Please note that, due to the high costs of an international courier shipment, if a parcel is returned to us because it has not picked up by the customer or delivery is refused by the customer then the courier costs (including the return charge made by the courier company) will be deducted from any refund.
Goods will be despatched as soon as possible on receipt of the order, As most items are held in stock, this is usually on the same or next available working day.
For UK destinations:
We use Royal Mail and a specialised courier service and you should receive your within 2- 4 working days depending on the size and weight of the parcel. You will receive an email giving details of the likely delivery date once your order has been despatched. If you need your goods sooner, we can arrange an overnight courier at additional cost, depending on weight. Please indicate on your order.
If you are unlikely to be at home during the day for a delivery, we are able to deliver to a different address (eg. work / school or neighbour). Please give details when placing your order.
Please note that we do NOT advise customers to add a shipping note requesting that the parcel be left outside the property. If you do request this and a parcel sent by Royal Mail goes missing, we cannot accept responsibility for replacement items.
For non-UK destinations:
Tracked Airmail will normally be used for orders weighing up to 2kg. International courier service will be used for orders exceeding this weight.
We aim to deliver your order as soon as possible using these methods. To avoid disappointment, you should, however, allow 15 days for delivery - particularly at busy times during the year (such as Christmas). We will of course contact you if there is likely to be any delay in despatching your items.